Shipping policy
At The RetroVerse, we want your nostalgic treasures to reach you safely and swiftly. Here's everything you need to know about our shipping process.
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PROCESSING TIME
All orders are processed within 1–3 business days (Monday to Friday, excluding UK public holidays). You will receive a confirmation email once your order has been dispatched.
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UK SHIPPING
We offer the following delivery options for UK orders:
• Standard Delivery (3–5 business days) — FREE on orders over £30 | £3.99 under £30
• Tracked Delivery (2–3 business days) — £4.99
• Express Delivery (1–2 business days) — £7.99
All tracked orders include a tracking number sent via email once dispatched.
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INTERNATIONAL SHIPPING
We ship worldwide! International delivery times and rates are as follows:
• Europe — £8.99 | Estimated 5–10 business days
• USA & Canada — £12.99 | Estimated 7–14 business days
• Rest of World — £14.99 | Estimated 10–21 business days
Please note: International orders may be subject to customs duties and import taxes upon arrival. These charges are the responsibility of the customer and are not included in our shipping rates.
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COLLECTIBLES & FRAGILE ITEMS
We take extra care when packing retro collectibles, figures, trading cards and fragile items to ensure they arrive in perfect condition. All items are securely packaged to protect against damage in transit.
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LOST OR DELAYED ORDERS
If your order hasn't arrived within the estimated timeframe, please contact us at theonlyretroverse@gmail.com and we'll investigate with the carrier on your behalf.
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ORDER TRACKING
Once your order is dispatched, you'll receive an email with your tracking information (where applicable). You can use this to monitor your delivery in real time.
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CONTACT US
Got a question about your order? We're here to help!
📧 theonlyretroverse@gmail.com
📍 182 Watling Street, Bexleyheath, DA6 7QH, United Kingdom